Why Jewelry Stores Dislike Knowledgeable Customers

For decades, jewelers have had enjoyed the2) At least G color
position of being the "keepers" of the knowledge3) VS2 clarity but I do not want to be able to
about diamonds and gemstones. They stoodsee anything under the microscope
behind jewelry counters and shared little tidbits of4) Must have a GIA grading report dated in 2006
information about jewels to shoppers. The jewelerwith Excellent cut grade
seemed to be talking down to the shopper,5) No fluorescence
making them feel as if they should be grateful to6) At least Very Good for polish and symmetry
even be in the store or touch the precious gems7) Girdle has to be Medium (nothing more or less
in the display case.will do) and faceted
This monopoly of knowledge went hand in hand8) Laser inscribed with the GIA number
with the monopoly of supply. The only way you9) Must be able to take to an independent
could purchase a diamond or precious gemstoneappraiser who agrees with all grading
was to buy in a jewelry store. The prices were10) I need it in two days
artificially high with markups of 100% to 300% ofTheir parting remark is that they are shopping
wholesale costs. The factors that differentiatedthese same requirements with twenty other
stores included the ornate decorations, the fancyretailers and are going to buy from the one with
display cases, and elaborate storefronts. Life wasthe lowest price.
simple and very profitable for the jeweler. TheThis is the jeweler's nightmare because this is not
shopper came in, the jeweler said this is what youhow their business works. Their jewelry store
should buy, and the shopper paid the pricecaters to the impulse buyer who will come in, see
because they had no other options. Can you recallsomething beautiful and buy with only a few
any poor jewelers before the millennium change inencouraging words from the sales clerk. Spending
the year 2000?hours of work to find the specific diamond the
It was about this time that the most feared wordshopper wants and then paying the shipping and
in the jeweler's vocabulary began to change theinsurance to get it shipped next day is just more
industry forever. That word was Internet.work than they want to do for a sale. Instead,
Suddenly there were competitors springing upthey complain and wish for the return of the
who could supply diamonds and jewelry deliveredgood old days, when Ma Bell controlled the
to your door, often at prices lower than couldtelephones, gas was 59 cents a gallon and the
support the high overhead of the jewelry store.secrets of the diamond industry were safely
However, the greatest fear was that the hiddenbehind the jewelry counter.
knowledge of diamonds and precious gemstonesFortunately, for diamond and gemstone shoppers
was available to any shopper who wanted tothere are a new breed of diamond retailers
spend a little time researching online.available who not only encourage diamond
The jeweler of the past said here is what I haveeducation; they enjoy working with shoppers who
and which one do you want to buy? Then cameknow exactly what they want. These diamond
the knowledgeable shopper armed with printoutsbrokers have access to the diamonds on the
of online diamond advice. Instead of simply askingwholesale market and know how to find diamonds
for a one-carat diamond, the shopper now has athat meet the shopper's requirement. Best of all,
detailed list of requirements that all but guaranteesthe diamond brokers have much lower overhead
that nothing in the store will meet theirthan a jewelry store so can find the exceptional
requirements, regardless of the price.diamonds at very low prices.
It is common for a diamond shopper today toThe competitive marketplace always seems to
say, "Here is what I want and I expect theproduce sources for services and goods that
lowest price in the country." Then they presentconsumers demand. The online diamond broker is
their list of requirements for their round diamond:well suited to serve today's well-knowledgeable
1) Carat weight exactly 1.27 because our firstand demanding diamond shopper.
date was January 27th